Store Evaluation Program Update

Dear Franchise Partners,

We would like to formally communicate the structure and expectations of our updated Store Evaluation Program.

1. Evaluation Framework

Our store evaluations now clearly outline:

• What areas will be inspected

• What standards will be applied

• How each category is scored

• The weight assigned to each category

Scoring priority is structured as follows:

1. Food Safety – Highest weight and most critical

2. Product Quality – Second highest priority

3. Customer Service & Cleanliness – Weighted accordingly

Attached is a sample evaluation report for your reference. This will help you understand:

• What will be reviewed during FBC visits

• How findings are documented

• What the final report will look like

2. Action Plan & Correction Timeline

After each audit, an Action Plan will be issued with categorized timelines based on severity:

• Immediate Correction Required – Critical food safety issues

• 3-Day / 7-Day / 30-Day Corrections – Depending on risk level

Food safety violations must be resolved immediately. Quality-related issues must be corrected promptly, though they may not carry the same immediate risk level as food safety.

Failure to complete corrective actions or lack of communication will result in:

• Formal Notice issuance

• Required discussion and compliance follow-up

• If unresolved, escalation including potential termination and legal action

Certain critical violations (e.g., absence of hot water) may lead to immediate store closure.

3. Audit Frequency

Our standard audit frequency is biannual (twice per year).

However, frequency will adjust based on performance:

• Consistently strong performance may transition to annual review

• Low scores may increase visits to:

  • Quarterly

  • Every two months

  • Monthly

This depends on overall score and correction compliance.

4. Health Department Scores

Please note: A high score from your local Health Department does not necessarily reflect full compliance with brand standards.

Local inspections represent minimum requirements and may vary by inspector. Our evaluations follow broader industry best practices and brand standards.

An additional attachment explains the importance of certain compliance standards. Please review it carefully. If you have questions, contact your Franchise Business Coach for clarification.

5. Purpose & Commitment

This audit system is already in progress and will continue across all locations.

Our goal is to provide:

• Clear standards

• Consistent accountability

• A structured path to improvement

We are a brand, not individual stores operating independently. Every store’s actions impact the entire system—both positively and negatively.

We ask for your cooperation in maintaining unified standards. This is not simply enforcement—it is about protecting and strengthening our brand in an increasingly competitive market.

If you have feedback or questions, please communicate with your Franchise Business Coach. We are here to work together and build long-term success.

Thank you for your continued partnership.

Best regards,

FENG CHA Home Office

FAQs.pdf

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Mock Low Score Example.pdf

Download PDF • 190KB