December 2025 Home Office Updates

Here are this month’s key updates for all franchise partners. Please review and share relevant points with your store teams.

2026 Labor Law Posters

As required by federal and state regulations, all stores must update their labor law posters by the start of the new year. Posters must be placed where employees can clearly see them. You may order updated posters from Amazon or other vendors. Requirements vary by state — please confirm local compliance.

December Campaign Recap

UberEats Smart Campaign: Offer capped at 30%, with Uber co-funding 25%.DoorDash Holiday Campaign: 2-week short campaign, first $200 co-funded by DoorDash.39 locations were eligible this round.

Ube Series Update

Ube drinks are now permanent on the menu. Additional Ube products will launch in 2026. Menu updates will roll out with these launches.

Team Safety & Workers’ Compensation

Reminder: An employee injury was recently reported — please remain alert, especially when handling hot items. No phone use during food/drink prep. Uniform standards: closed-toe shoes and full-length pants required. Workers’ comp insurance is strongly recommended for all locations. It’s affordable, protects your business, and offers peace of mind. Questions? Contact Phoenix Insurance Group for support.

App & Loyalty Program Updates

App updates are in progress based on franchisee and guest feedback. Some features are limited by current platform capabilities. A new reward tier system is expected to launch by March 2026. More information on tier structure coming soon.

Auto-Chlor Dishwashing Program

Now available for all stores: U34 undercounter dishwasher rental. Includes 1,000 chemical cycles plus technician service every 4 weeks. Cost: $245 per 4 weeks (or $275 if minimum chemical order isn’t met). Stores report saving approximately 1 hour of labor per day. Strong satisfaction and higher retention rates reported. Quick setup and easy maintenance.

Hot Drink Season Reminder

As temperatures drop, make sure your team knows all hot drink recipes. Quality and consistency are key — review prep steps together. Need help? Contact your FBC for support.

Holiday Office Closures

December 25, 2025 – Christmas Day

January 1, 2026 – New Year’s Day

Welcome Dessie Brown – Director of Marketing

We’re thrilled to announce that Dessie Brown has joined the team as our new Director of Marketing. Dessie brings a unique blend of creativity, energy, and marketing experience that we know will be a huge asset as we continue to grow and strengthen our brand. He has a natural talent for storytelling, connecting with people, and bringing ideas to life — and we can’t wait to see the impact he’ll make here.

Franchise Advisory Council (FAC) Rollout

FAC nominations open this December via email. Deadline to nominate is early January. All franchisees are encouraged to participate. The council will serve as a bridge between the Home Office and franchisees, gathering feedback and supporting better collaboration for the year ahead.

If you have any questions, please reach out to your FBC. Thank you for your continued partnership.

Dec 2025 Updates.pdf

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